Tuesday, January 16, 2018

Secret Shopper- Summary

Secret Shopper Summary

Readers' Advisory Services and the Cognitively Impaired Senior


Effective readers’ advisory services must consider the unique traits of the serving community in order to excel at providing exceptional materials to individual patrons, “Librarians across the country have been examining new ways to connect readers with books and to build a community of readers in their larger communities” (Hollands 205).  As our communities grow and change, readers’ advisory services must evolve.  I inquired at a large metropolitan library and two small community libraries for appropriate books to read with my mom, suffering from dementia.  Although I have been reading with her for five years in order to reduce anxiety and increase her quality of life, as her deterioration progresses, I seek new materials to accommodate her specific needs.  Sadly, I have found that libraries frequently overlook and simply cannot meet the needs of their cognitively impaired seniors.

Readers’ advisory services are successful when unbiased library staff assists users with selecting materials for their fiction and non-fiction leisure reading (Saricks 1).  The traditional model of readers’ advisory does not fully satisfy the distinct needs of patrons seeking materials as caregivers.  Such requests likely require a more lengthy discussion and search than what the typical, traditional model of readers’ advisory allows.  Just as finding books that kids love, encourages them to become stronger readers, offering books to enrich the cognitively impaired senior nourishes the senior, enhancing their quality of life (Nesi ).  Reading is essential and reader advisors connect the eager patron to readily available resources, “Readers’ advisors and proponents of the service subscribe wholeheartedly to the philosophy that reading has intrinsic value” (Saricks 1, 4).  Connecting all patrons with appropriate leisure reading material is imperative.

In order to achieve success when assisting a very unique request, the library should offer a combination of form requests and individual conversations and always include follow-up contact.  The patron should relinquish the idea of immediate results and allow the staff to engage in research and conversations with other professionals in order to provide the most beneficial outcome.  Although I found the personal conversations helpful in the above-mentioned reader’s advisory inquiries, I would also appreciate completing a form to include additional information and an allotment of time for search and discovery of particularly helpful materials for cognitively impaired seniors, and follow-up conversations, either digitally or in-person, to gauge the effectiveness of the inquiry results. 




Works Cited

Dinnage, Keith. Personal Interview. 11 January 2018.

Hollands, Neil. “Improving the Model of Interactive Readers’ Advisory Service.” Reference  & User           Services Quarterly; vol. 45 no.3,2006, pp. 205-212.

Nesi, Olga. “It’s All About Text Appeal.”  School Library Journal’s BeTween, 1 August 2010.

Saricks, Joyce. “At Leisure:  Rethinking the Readers’-Advisory Interview.”  The Booklist, 1 April 2007,  pp. 24.

Saricks, Joyce. “History and Introduction. In Readers’ Advisory Service in the Public Library.” ALA, 2005, pp. 1-13.

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